Refund & Returns Policy (UK)

We offer a 14-day return period for UK customers. This means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in the same condition as received

• Have all original tags attached

• Be returned with its original packaging

• Include a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at support@rocqerxmen.co.uk 
Returns must be sent to the following address:

ROX LTD
4 Dollis Valley Drive
Rhea Court
Barnet EN5 2GF
United Kingdom

Trade Number: 12318645

Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please check your order upon delivery and contact us immediately if:

• Your item is defective

• Your item is damaged

• You received the wrong item

We will review the issue and provide a solution as quickly as possible.

Non-Returnable Items

We do not accept returns for:

• Perishable items (food, flowers, plants)

• Custom or personalised items

• Personal care goods (beauty, hygiene products)

• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

If you would like to exchange a product, the fastest method is to return the original item. After your return is accepted, you can place a new order for the preferred item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of the refund.

If approved:

• Refunds are issued to your original payment method within 30 business days.

• Your bank or card issuer may take additional time to process and post the refund.

• For installment payments, refunds may be returned in installments depending on your bank.

If more than 15 business days have passed since your refund was approved, contact us at support@rocqerxmen.co.uk